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Special Departmental Order Requests

How can I place a departmental, corporate or special order?

• Please complete the form in the provided link and click the “Connect with Company Store” button to finalize your request. 
  https://share.hsforms.com/16_Ly4doMTjajwT_s-4TIqQ553go 

Safety Points

How do I redeem my Safety points?

• Full instructions can be found by following this link. For additional assistance or questions about your points or Safety Awards, please email safety@abf.com.

Gift Cards

I have a gift certificate from the old store. Can I still use it?

• Yes! We have transferred all existing electronic gift card numbers from January 1st, 2017 through January 31, 2021, from our previous system. You can continue to use them

When I purchase a gift card, will I receive a physical card in the mail?

• No, all our gift cards are digital. After purchase, you’ll receive an email with the gift card code and instructions on how to use it within 24 hours, Monday thru Friday.

Can I send a gift card email directly to the recipient?

• At present, only the purchaser of the gift card will receive an email. It is then the purchaser’s responsibility to forward that email to the desired recipient.

Can the gift card be customized with a special message?

• Currently, we do not provide personalization options for our digital gift cards.

 Shipping

Can I get my order expedited / overnighted?

• Currently, our shipping services include:

1. USPS Priority Mail
2. Standard Ground Shipping
3. UPS Ground
4. FedEx 2-Day

If you need expedited turnaround for an order, please reach out to us via email companystore@arcb.com and we will see if we can accommodate your request.

What carrier will be used to ship my item?

• You will be presented with various carrier options at checkout, of which you may select your preference. Due to pick up times, etc., your order may be shipped via an alternate carrier. You will not be charged for additional shipping fees, if incurred.

When will my order be shipped?

• Please refer to our shipping & returns page for details.

Campus Pickup

• Please refer to the campus pickup page for details.

Returns & Exchanges

Can I return or exchange an apparel item that didn't fit?

• Returns:

  • We accept limited returns on wearable merchandise, including apparel, headwear, gloves, and socks.
  • If you need to return an item, please follow our standard return process.

• Exchanges:

  • Unfortunately, we are not facilitating exchanges at this time.
  • If you received an incorrect item, you may re-order the correct item at your convenience.

• Please refer to our shipping & returns page for details.

How do I begin a return?

• Please refer to our shipping & returns page for details.