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Still having trouble? Contact the ArcBest Help Desk at email@example.com or 479-785-8900.
How can I place a departmental, corporate or special order?
- Please email firstname.lastname@example.org for processing.
How do I redeem my Safety points?
- Full instructions can be found by following this link. For additional assistance or questions about your points or Safety Awards, please email email@example.com.
I have a gift certificate from the old store. Can I still use it?
- Absolutely! We have migrated all of the existing electronic gift card numbers from January 1st 2017 thru January 31, 2021, from our previous system, so you can continue to use them here.
When I purchase a gift card, will I receive a physical card in the mail?
- No, all of our gift cards are digital. Within 24 hours of purchase, you will receive an email containing the gift card code, as well as details on how to use it.
Can I send a gift card email directly to the recipient?
- At this time, only the purchaser of the gift card will receive an email. It is then the purchaser's responsibility to forward that email to the desired recipient.
Can the gift card be customized with a special message?
- We do not offer personalization for our digital gift cards at this time.
Can I get my order expedited / overnighted?
- At this time, we are only offering standard ground shipping. If you have an order requiring expedited turnaround, please email firstname.lastname@example.org.
What carrier will be used to ship my item?
- You will be presented with various carrier options at checkout, of which you may select your preference. Due to pick up times, etc., your order may be shipped via an alternate carrier. You will not be charged for additional shipping fees, if incurred.
When will my order be shipped?
Returns & Exchanges
Can I return or exchange an apparel item that didn't fit?
- Unfortunately due to COVID-19 restrictions & safety measures, we are unable to accept returns on wearable merchandise at this time (even if it is unopened). We apologize for the inconvenience.