In-Store Shopping:

  • The Fort Smith store is open to all employees and customers on Wednesdays from 10:00 AM to 4:00 PM.

Order Processing and Fulfillment:

  • For orders requiring shipping or campus pickup, processing occurs on Mondays, Thursdays, and Fridays (closed holidays).
  • Please allow up to 3 business days for orders to be prepared and shipped.

Shipping:

  • You’ll receive tracking information via email once your order has been shipped.
  • If expedited shipping is needed, select that option during checkout.
For questions or concerns you may email companystore@arcb.com

      Campus Pickup

      Returns + Exchanges

      Return Timeframe:
      • We do not accept returns after 30 days.
      Uniform Merchandise:
      • Uniform merchandise is special ordered and cannot be returned.
      Limited Returns on Wearable Merchandise:

       

      • We are currently accepting limited returns on wearable merchandise, including apparel, headwear, gloves, and socks.
      • To be eligible for a return, items must be in the original packaging, with tags intact, and must be unwashed and unworn.

      Notification and Responsibility:

      • To initiate a return, please email us at companystore@arcb.com.
      • You will be responsible for all return shipping costs.
      • Please email companystore@arcb.com to notify us of your return.
      • Ship returns to the following address: ArcBest Company Store; Attn: Returns; 3501 Old Greenwood Road, Suite 13; Fort Smith, AR 72903, via traceable means. 

      Refunds:

      • After returns are received and inspected, any refunds will be credited to the original payment method.

      Exchanges:

      • We are currently not facilitating exchanges.
      • If you received an incorrect item, you may re-order the correct item at your convenience.